Feedback and Complaints

Lend A Friend is committed to providing positive outcomes for the community, and your feedback is important to us. If you have anything you want to share, advice you want to give, or have a complaint you want to make, you can do so by filling out the form below or clicking the ‘Submit Feedback or a Complaint’ button. Alternatively you can contact us via email Email: [email protected]

What happens once you send your feedback?

We endeavour to reach out to those who provide feedback in a timely manner. When we respond we might request further information, acknowledge your feedback, and try to resolve a concern if one has occurred. If you are contacting us because of an incident, please use the incident reporting form instead as it is more thorough

What if you are still not satisfied with the outcome of a complaint?

If Members or their representative feel the response provided in the feedback process is unsatisfactory, they can call and speak to the Member’s Care Manager. The Care Manager’s details will be listed in the Member’s Service Agreement

Providing external feedback or complaints

If you want to make a complaint to an external source, the NDIS Quality and Safety Commission can be contacted via the below channels:
Phone: 1800 035 544
Email: [email protected]
Website: https://www.ndiscommission.gov.au

Lend A Friend

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Feedback and Complaints

What happens once you send your feedback?

What if you are still not satisfied with the outcome of a complaint?

Providing external feedback or complaints

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